(02) 8677 5168

Frequently Asked Questions

Here are some common questions about MindWise Psychology.

Getting Started

What is a Psychologist?

A psychologist is a health care practitioner who has received specialised university training in the human mind and in human behaviour. In order to practice a psychologist must be registered with the Australian Health Practitioners Registration Agency.
Contrary to popular belief, you do not have to be “crazy” to see a psychologist. Anyone can benefit from seeing a psychologist as all our lives can be fine-tuned so as to be more efficient and enjoyable.
A psychologist is not medically trained and so, does not prescribe medication. In fact, a psychologist will try to keep you off medication if possible. However, if necessary, your psychologist can liaise with your GP or specialist to organise or maintain medication.

What is counselling?

Counselling is a professional activity that utilises an interpersonal relationship to help you develop self-understanding and to make changes in your life.  Psychologists work within a clearly defined, professional relationship that allows you to explore and resolve issues that are troubling your life.  Counselling is a supportive, non-judgemental process that involves listening, clarifying, and discussing your issues.  From this, the psychologist can offer suggestions and strategies that help you make changes in your thinking and in your behaviour that will benefit your life and increase your positivity.

Do I need a referral to make an appointment?

No, you do not need a referral to make an appointment.  However, if you speak to your GP he or she may be able to write you a Mental Health Care Plan, which can allow you to receive a rebate from Medicare.

What can I expect when I see a psychologist for the first time?

The first session you have with a psychologist is usually when the psychologist will do an initial assessment of your issue. The psychologist will ask questions so that a clear picture of the issue and the ways in which it affects you can be elicited. During this session, you and the psychologist will also have the opportunity to establish rapport so that the subsequent therapy will be more effective.

How long are the sessions?

Sessions are usually between 50 to 60 minutes long. If you feel you may need longer for any particular session, you can book a double session.

How many sessions will I need?

This is not easy to answer, as each person and each set of circumstances are quite different. Generally speaking, you have as many sessions as required so that you get to the stage where you feel comfortable and confident enough to be able to handle the issue by yourself. Long-term follow-up session can be organised if required or requested.


Am I entitled to claim through Medicare?

You can make a claim through Medicare if you have a Mental Health Care Plan written by your GP. The plan must be dated before the date of the session. The rebate given by Medicare usually covers around 50% of the cost of the session and you can claim on up to ten sessions in a calendar year.

Does your practice bulk bill clients?

This practice does bulk bill a limited number of clients and this depends on the client’s particular circumstances and the availability of slots set aside for bulk billing in the psychologist’s diary. We may offer reduced fee services for some clients who have a Health Care Card.

Can I claim on private health insurance?

You may be able to claim the fee on your private health insurance depending on the insurance company and on the level of cover you have. You cannot claim on private health insurance and on Medicare for the same session.

Can you do Hicaps on the spot?

Yes, our office has a Hicaps machine and we can take credit and debit card payments using this. We can also process a Medicare rebate on the spot. We take MasterCard and VISA cards.

What payment methods do you accept?

Our office is able to handle cash payments as well as MasterCard and VISA credit and debit cards.

Getting Here

Is parking available onsite?

There is limited metered street parking and there are also several parking stations close by.

Do you open on weekends?

Our practice offers appointments on Saturdays. The first Saturday appointment slot is 9.00 AM and the last is 3.00 PM.

What you do today can improve all your tomorrows

Let Us Help You

Contact us
Suite 5, Level 1 154, Marsden Street Parramatta NSW 2150 Australia
(02) 8677 5168